Refund & Cancellation Policy
Last updated: 15 July 2026
All paid reports on Mark & Code Calculator Engine are one-time digital purchases (₹10, ₹50, or ₹100 depending on report type) — not subscriptions. This policy explains when a refund applies.
1. Successful delivery
Reports are generated and delivered instantly after payment. Because this is a digital product delivered immediately, once a report has been successfully generated and made available for download, it is not eligible for a refund on the basis of "change of mind" — please review the free preview and tier descriptions before purchasing.
2. Automatic refund on generation failure
If your payment succeeds but the report generation step then fails (for example, an AI service error or a PDF generation error), the Service automatically issues a full refund via Razorpay — no need to contact support first. Refunds are processed at Razorpay's standard speed, which typically settles to your original payment method within 5-7 business days. A refund does not recover any payment processing fee, consistent with standard practice across payment gateways.
3. If an automatic refund does not go through
In the rare case the automatic refund itself fails (for example, if the payment configuration is temporarily unavailable), you'll see a message asking you to contact support with your payment ID. Reach out via the Feedback page or the "Get a Consultation" contact form with your payment ID and the report type you tried to purchase, and it will be resolved manually.
4. Duplicate or accidental charges
If you believe you were charged twice for the same report, or charged in error, contact us with your payment ID(s) via the Feedback page and it will be investigated and refunded if confirmed.
5. Contact
For any payment or refund query, use the Feedback page in the app and select "Pricing / billing" as the category, or the "Get a Consultation" contact form. Please include your payment ID if you have one.